FOR CUSTOMER SERVICE CALL 1-800-874-0907

What is covered by the warranty?
Where do I send my watch for repair?
What should be included with my request for a repair?
Where can I find an instruction manual for my watch?
Can I order replacement parts for my watch?
How do I order replacement parts?
Can I get a longer leather strap?
What is the turnaround time on repairs?
How will my watch be returned to me?

What is covered by the warranty?
All our timepieces come with a limited warranty. The warranty excludes normal wear and tear or abuse, batteries, crystals, watch case plating and bracelet/strap/band. Movements are warrantied and will be repaired or replaced at no charge. See schedule by brand to determine the time that your warranty is valid.

Where do I send my watch for repair?
The address for sending in watches, warrantied by Advance Watch Company, Fada Industries and Geneva Watch Company is:

FSC Service Center
47-50 33rd Street
Long Island City, New York 11101

FOR KENNETH COLE WATCHES ONLY: If you are in a location outside of the USA, and your Kenneth Cole watch needs repair, please click here for the list of international service locations.

FOR BETSEY JOHNSON WATCHES ONLY: For Betsey Johnson Watches requiring parts or repair, please click here.

FOR BCBG WATCHES ONLY: For BCBG Watches requiring parts or repair, please click here.

To ensure that your watch is repaired to your satisfaction and returned to you in a timely manner, please handle as follows:

Securely pack your watch and send it to us via insured mail, United Parcel Service, or Federal Express. If you use a pack and ship service (i.e., Mailboxes, etc.) please be sure to include your name, address, and telephone number. We cannot be responsible for empty packages. If your package arrives empty, we wil return it to you so that you may put in a claim with the carrier. Only the shipper can place a claim.

What should be included with my request for a repair?
Please include the following information with your watch:

• A brief description of the problem
• The model number of your watch. To identify your model number, please look on the reverse side of the watch case. Model numbers are engraved along with battery numbers. Battery numbers are those that begin with the letter V or SR.
• Your full name, address, telephone number, Mastercard/Visa account number with the expiration date, personal check or money order
  
  

Where can I find an instruction manual for my watch?
You can download or view the manual for your watch by clicking on the brand below. For other watches, please call the customer service number at the top of this page.

Can I order replacement parts for my watch?
Replacement parts may be ordered for most watches. To find out if a part is available, as well as the cost, please view the replacement part price list.

HOW Do I ORDER REPLACEMENT PARTS?
To order replacement parts, you may do one of the following:

• Call us at 718.729.8600
• Email us at fadarepair@fadawatch.com Be sure to include your name, address, telephone number, the brand and style number of the watch, a Mastercard/Visa number with the expiration date, personal check or money order.
• Download the Replacement Part Order Form and either email it to us or print a copy and mail to mail it to: FSC Service Center, 47-50 33rd Street, Long Island City, New York 11101 or send your request by fax to: 718-707-9650
  

Can I get a longer leather strap?
We only carry replacement straps that are of the same length as the one that was originally designed for a particular style. If you need an extra long stap we would suggest you check with your local retailer.

What is the turnaround time on repairs?
Typically, you should expect to receive your repaired watch in about 2 or 3 weeks from the date we receive it.

How will my watch be returned to me?
Your watch will be returned to you using Federal Express ground transportation. If you address contains a P.O box, or is International, your repair/replacement part will be returned via "Insured Mail" through the U.S. Postal Service.